I am an experienced System Administrator with skills in Windows, Linux, networking and more

• Supported Windows / MacOS clients
• Administered network equipment (Palo Alto, HP Aruba, Cato, Meraki)
• Resolved tickets following SLA through ticketing system (Jira)

• Supported over 50 Windows / OSX based clients
• Resolved tickets following SLA through ticketing system (Connectwise)
• Managed Windows Server 2003, 2008, 2012, 2016
• Administered networking equipment (Cisco Meraki, Sonicwall)
• Managed phone systems (Voxter, Cisco)
• Documented clients IT networks / systems (ITGlue)
• Managed virtual machines and hosts (Hyper-V, VMware)
• Monitored network health (LabTech)

• Installed and supported hardware and software
• Supported a number of operating systems (Windows, Linux, OSX)
• Resolved tickets raised by users (Spiceworks)
• Maintained printers, scanners and copiers
• Created and managed virtual machines (Citrix Xenserver)
• Maintained PBX (Asterisk)
• Managed document control system (Microsoft Sharepoint)
• Managed and archived email accounts (Google Apps)
• Produced IT documentation
• Administered Windows domain and active directory (Windows 2003 / 2012)
• Maintained and upgraded firewall (Sophos UTM)
• Implemented and maintained disaster recovery environment (AWS)
• Monitored network and important systems (Zabbix, Nagios, Cacti)
• Managed WiFi system (Cisco, Unifi)
• Managed backup systems (KeepItSafe)
• Analyzed and solved network problems